Openings for Ariba IT Support and Escalation Lead

5 - 10 Years
Delhi NCR

Job Description

Responsible for Designs and develops new IT technical solutions/capabilities to solve large, complex business problems and deliver new capabilities.
Responsible for technical planning, designing, development and modification of new solution specifications and application.
This includes technical design of content structure, user/process flows and interfaces.
Proficient in information technology, platforms and architecture.
Manages large information technology vendors in the technical aspects of designing and developing IT solutions.

Job Roles & Responsibilities:
Responsible for all technical & functional matters related to the Ariba & ITK including
Production Maintenance, Administration, Upgrade, Migration and performance tuning
End-to-end support and escalation management
3rd party supplier (off-shore) management to meet SLA and deliver value add initiatives
Incident and Problem management
Enterprise Change and Release management
Customer relationship management
Communication management
Process compliance management (E.g. ECMS process, AI6, PO10, DS5, etc.)
Be responsible for providing stewardship to process, support and maintenance teams.
Be responsible for working with the other IT groups and maintaining an environment that
Provides reduced overall complexity and increased cost efficiency on running of the enterprise platform.
Provide project management for process improvement and value add initiatives.
Serve as an acknowledged resource and consultant in related areas of business and/or technical expertise, including providing periodic in-depth support to operations.

Salary: INR 10,00,000 - 17,00,000 P.A.

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Programming & Design

Role:Technical Architect

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:Any Graduate - Any Specialization, B.Tech/B.E. - Any Specialization

Company Profile

SAR HR Consultancy

Hiring for US based MNC
View Contact Details+

Recruiter Name:Ms. Sudesh

Contact Company:SAR HR Consultancy